FREQUENTLY ASKED QUESTIONS
If you have questions about your order, a product, or the company, you should find most of the answers to your questions here in the FAQ section. If you don't see the answer you're looking for please reach out to our customer service team.
- Can I make changes to my order once it is placed?
- Can I add a coupon code to my order after it has been placed?
- Can I make changes to the shipping address after placing my order?
- How can I check the status of my order?
Payments, Promo's & Store Credit
- Do discount codes expire?
- Why isn't my discount code working?
- Can discount codes be combined?
- Why isn't my store credit working?
Shipping & Fulfillment
- How long will it take to process my order?
- Where will my order be coming from?
- Do you ship to APO / FPO / DPO?
- What does “Processing” mean on my order status page?
- How long will it take for a shipment to arrive at an APO/FPO address?
- How long will it take to process custom items?
- Can packages be delivered on Saturday and Sunday?
Returns & Refunds
- How do I return an online purchase?
- How many days do I have to return my items?
- Can I exchange an item in my order for a different item?
- I returned my items, why haven't I received my refund?
- What items are not eligible for a return?
Can I make changes to my order once it is placed?
We cannot currently make changes to an order once it is placed. We realize that this can be inconvenient for our shoppers and are working hard on a solution for live order updates. Until then, the best way to make a change to your order after its placed is to return your items and place an order for the correct item.
Can I add a coupon code to my order after it has been placed?
No. Once an order is placed, we cannot add a coupon code to the order.
Can I make changes to the shipping address after placing my order?
In some instances, we can update the shipping address after an order is placed. If you need to make this type of change, please call our customer service team, and have your order number handy.
How can I check the status of my order?
You can check your order's status at any time. If you have an account, log in and click on “Orders” and your order will display its current status.
Do discount codes expire?
Yes. Our discount codes are only valid for a given period of time.
Why isn't my discount code working?
If your discount code isn't working, it's most likely expired. If you feel you have a valid discount code that is not working, please call customer service.
Can discount codes be combined?
Each discount code is different. Some of them will combine with other offers but most of our discount codes are exclusive of each other. In the event you have two, exclusive codes, you'll receive the discount from the deepest discount code. For example, if you have a 5% code and a 10% code and try to use both, you'll receive 10% off, not 15% off.
How long will it take to process my order?
Our warehouse has a 24-48 hour processing time for all orders. Orders must be placed before 11:00 AM EST to begin processing that same day. Any order placed after 11:00 AM will begin processing the following business day. We ship items directly from our vendors on occasion and these orders are subject to additional vendor processing time. Sewing and custom orders can take an additional 2-8 business days to ship. Orders are only processed and shipped on business days.
Where will my order be coming from?
Most of our orders will ship from our distribution facility in Lexington, KY. However, some orders will be fulfilled directly from our vendor partners and will be sent from their warehouse directly to you.
Do you ship to APO / FPO / DPO?
Yes! We are proud to serve our troops and gladly ship to APO / FPO / DPO addresses.
What does “Processing” mean on my order status page?
If your order is "Processing" that means that we have successfully received your order and it has either been added to the queue for shipping or is currently being picked.
How long will it take for a shipment to arrive at an APO/FPO address?
Deliveries to APO/FPO and P.O. Boxes will be shipped via United States Postal Service at Standard rates. Select Standard Shipping at checkout. Allow for extended delivery times. APO/FPO shipments: US Patriot federal and military supply specialists are available to assist with availability, bulk pricing, and shipping regulations.
How long will it take to process custom items?
Custom items usually take an additional 24-48 hours of processing time, but can take up to 8 business days during holidays and other busy seasons.
Can packages be delivered on Saturday and Sunday?
We currently do not ship packages on Saturdays and Sundays but our distribution partners do occasionally deliver on weekends.
How do I return an online purchase?
Returning a product with us is easy! You'll need to have your order number and the billing zip code handy. Visit our Returns page for more information here
How many days do I have to return my items?
One-Year Returns: We accept returns of resalable items within one year of purchase that are unworn, in new condition, and in original packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. For apparel, return item in its original, packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. Some restrictions apply.
Can I exchange an item in my order for a different item?
Items can be returned up to one year from purchase date. Please refer to our Returns page for further detail.
I returned my items, why haven't I received my refund?
Please visit our Returns page for more information regarding exchanges, repairs and refunds.
What items are not eligible for a return?
Some items we sell are final sale. These items include but are not limited to: body armor of any type, face masks and face coverings, undergarments and next to skin items, first aid kits, first aid supplies and all customized items.