PAYMENT, PRICING, AND PROMOTION POLICIES
US Patriot reserves the right to refuse any order.
Credit Cards & Debit Cards
We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. Debit card transactions will be processed just like a credit card.
If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:
1. General decline - Insufficient funds or credit limit. Contact your card-issuing bank for further details.
2. AVS (Address Verification System) mismatch - The billing address entered during checkout does not match the mailing address associated with the credit card billing statement.
3. Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of the credit card, or front for AMEX, does not match what was entered during checkout.
To make a purchase using PayPal, select PayPal as your payment method. You will then be directed to paypal.com to log in to your account.
Prepaid Credit or Gift Cards
If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, ensure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.
We accept procurement cards through the SmartPay/IMPAC program. Additionally, we accept purchase orders and issue lines of credit to qualified applicants. During checkout, use your SmartPay card like you would a standard credit card. Should a line of credit be required or for more information, please contact our dedicated sales team at [email protected].
Returning an item within 30 days of the item's delivery date will result in a direct refund to the customers original payment method. Returning an item after 30 days will result in a refund in the form of store credit and the customer will receive an email with a store credit code to the email used to place the original order.
A refund will be applied to your original payment method or to your online account only after it is received and inspected. Please allow 2-8 business days for a refund to be processed. The length of this wait period will vary on your bank or credit card company.
Please create an account prior to ordering to view your orders and their status. Once you are logged in, you will be able to access all your order history and track order progress. Unfortunately, orders placed prior to account creation cannot be added to your account at a later date.
Updating Account Information
Personal details, such as saved payment methods and addresses, can be managed by logging into your account. There, you have full access to your personal information and can modify it at any time.
Catalog pricing cannot be guaranteed as prices are subject to change based upon manufacturer price increases and market changes. US Patriot Tactical is not responsible for errors in printing that lead to incorrect pricing. US Patriot is constantly improving our customers' internet shopping experience. We often modify our website and modify settings on our server to improve and speed up your shopping experience. As such, sometimes these changes will lead to erroneous information about availability, color, sizing, prices, etc. being posted on our website incorrectly for a brief period of time. If you believe a pricing error has been made, please hold CTRL and then the F5 key to refresh your browser cache to receive the most recent version of our site. US Patriot will not honor orders placed with incorrect information regarding sizing, availability, pricing, etc. We will immediately cancel the order, issue a refund, and notify via the contact information we have on file.
We are happy to provide quotes for bulk orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, please visit our Request A Quote page.
We collect sales tax on all orders shipped to states that require it. If you hold a tax-exempt payment method or status, please contact our dedicated sales team at (833)-799-9800 and they will assist in getting the appropriate exemption status set up.
Tax Exempt Purchases
If you wish to make a tax-exempt purchase, you must provide us with the appropriate documents. Please contact our dedicated sales team at (833)-799-9800 or by emailing [email protected] to provide us with your tax exemption documentation. This must be done prior to making your purchase. We are unable to refund tax on orders after they have been created.
If you are making a purchase or purchases using a government purchase card, please contact our sales team at [email protected]. Add your GPC card to your account under the Payment Settings sections prior to making your purchase. Doing so allows us to automatically assign tax exempt status to the order and any subsequent orders placed through this account and payment method. If you have any questions or concerns about account creation or tax exemption, please call us at (833)-799-9800.
Promotions and coupon codes are valid at the time of purchase and cannot be retroactively applied to an order. Certain promotions and coupon codes can only be used one time and not in conjunction with other promotions or coupon codes.
Orders with multiple items being sold at discount cannot be shipped to multiple locations.