RETURNS + EXCHANGES

POLICY

30 DAY RETURNS: We provide a refund to the method of payment within the first 30 days on returns of resalable items that are unworn, in new condition, and in original packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. For apparel, return item in its original packaging, along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. Some restrictions apply.

90 DAY RETURNS: For these returns Galls Account credit or a gift card are provided. We accept returns of resalable items within 90 Days of delivery that are unworn, in new condition, and in original packaging, along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. For apparel, return item in its original packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. Some restrictions apply.

Return instructions are available on the reverse side of the packing slip.

DETAILS + LIMITATIONS

REFUNDS

Refunds are deposited back to your original payment method.

SHIPPING REFUNDS

Original shipping charges are non-refundable unless the return is related to a U.S. Patriot error.

SPECIAL ORDER OR CUSTOMIZED ITEMS

Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of our customers can only be returned if the return is related to a U.S. Patriot error.

BODY ARMOR

10-Day Fit Guarantee: If your Body Armor requires exchange or alteration, the request must be made within 10 days of delivery. You must contact U.S. Patriot Customer Service to receive return authorization prior to returning your armor. Stock Non-Customized Body Armor may be returned after the 10-day period, but you will incur a 20% restocking fee. Armor must be returned in new, unworn condition. Outer Carriers with customization are not eligible for return unless the return is related to a U.S. Patriot error. This policy excludes clearance items-these products are sold as a final sale with no exchanges.

ELECTRONIC ITEMS

Body worn cameras, audio recording devices, and memory cards cannot be returned to a U.S. Patriot store or to uspatriottactical.com; they must be returned directly to the manufacturer in accordance with that manufacturer’s returns policy.

CLEARANCE ITEMS

All clearance items are sold “as is” and cannot be returned.

HAZMAT or ORM-D ITEMS

Returns for these items, including but not limited to self-defense sprays, chemical kits, select first aid kits and components, road flares, and fire extinguishers cannot be accepted. If you are unsure if the product you are returning falls in to this category, please contact U.S. Patriot Customer Service. Refunds may be available depending on circumstances.

MANUFACTURER WARRANTIES

Many products sold by U.S. Patriot offer extended manufacturer’s warranties. For returns related to matters covered by a manufacturer’s warranty, please visit the manufacturing brand’s website and/or call their customer service line directly.

RETURNING A PRODUCT

PROCEDURE

Returns should be made via a trackable method. Fill out the reverse side of the packing slip included with your order or fill out a blank packing slip by clicking here.

CREATE RETURN LABELS

CREATE A LABEL FROM YOUR ACCOUNT
Step 1: Sign in to your U.S. Patriot account.
Step 2: Access your Account Order History and select the order you would like to return.
Step 3: Click the link shown below to generate your label – be sure to include your packing slip with your order for faster processing.

NOT LOGGED IN TO YOUR ACCOUNT, CREATE A RETURN LABEL MANUALLY:
Step 1: Click Create a Return Label
Step 2:Complete the form with your order details. Your RMA Number is the same as your order number. Be sure to include your packing slip with your order for faster processing.
Step 3: Click Submit to print.
If your label does not automatically print, you may reprint it by clicking the link in the green banner.