RETURNS AND EXCHANGES
All items must be returned in a new, unused and unworn condition in original, unopened packaging with all tags attached to be eligible for refund. If we sent out an incorrect item or size, we'll replace the item at no cost to you - shipping included.
- Returns & Refunds
- Body Armor and Ballistic Items Return Policy
- Footwear Exchange Program
- Items with Sewing or Embroidery
- Closeout Sales
- First Aid Products
- Footwear Tips
- Defects and Damage
- How to Return an Item
Returns & Refunds:
Returns & Refunds for Online Purchases:
To initiate a return for an online purchase, CLICK HERE.
You have up to 365 days from the items ship date to return items purchased online.
Returns submitted within 30 days of shipment will result in a refund to your original payment method.
Returns submitted after 30 days of shipment will result in a refund in the form of online store credit.
Items must be in new, unworn, or unopened condition and free of any signs of wear to qualify for a return. Items must be shipped in their original packaging and placed inside of another box or enclosure when shipped. Please do not ship footwear to us using the shoe box as the shipping container. We may deny a package shipped back to us on return if the box or packaging is damaged.
*Items purchased online may not be returned to any retail store location.
Returns & Refunds for In-Store Purchases:
If you purchased your item in one of our retail stores, return your item to that location and provide the original purchase receipt or proof of purchase.
Want to exchange an item? Bring the item to the store in which it was purchased, and we will complete a one-for-one exchange for the item.
*Unfortunately, we do not accept returns or exchanges for international orders.
Refunds for Online Purchases:
For items purchased online, return your item within 30 days for a refund* to your original payment method. Items returned after 30 days will be refunded* with online store credit to be used on any future online purchase.
*Customer is responsible for the cost of shipping at the time of the order and the original shipping amount will not be refunded during the return process, however, US Patriot is happy to provide a pre-paid return slip for your return. Click here to receive a return label.
Refunds for In-Store Purchases:
For items purchased in a retail store, return the item within 30 days of the purchase date for a full refund to your original payment method. We do not accept in-store returns after 30 days. Items older than 30 days can be exchanged according to the applicable exchange policy.
*Returns may be subject to a restocking fee
Body Armor And Ballistic Items Returns Policy
All sales for body armor, ballistic helmets, and other ballistic items are final. These items are not eligible for return for any reason. This includes armor plates, soft armor, helmets, as well as other items. Please refer to the Body Armor Terms & Conditions section of our shipping & delivery page for more details around the sale, purchase, and fulfillment of Body Armor items.
Items with Sewing or Embroidery
Customized orders that include but are not limited to embroidery, sewing or alterations cannot be returned or exchanged. Examples: Nametapes, sewn-on rank, and badges, cateyes, etc.
All closeout item sales are final and cannot be returned or exchanged.
First Aid Products
First Aid products cannot be returned or exchanged once the kit is opened.
Please try your boots or shoes on at home and wear the boots or shoes indoors at home for at least 15 minutes before wearing them outside. Footwear that has been worn outdoors cannot be returned or exchanged.
After ensuring your size, please break in your boots before any type of rigorous exercise. Not breaking in a boot for at least a few days to a week can lead to injury if immediately used for rigorous exercise.
Defects and Damage
If you received a damaged or defective item, please contact us at [email protected] and include at least 4 images of the damaged or defective items. These images should clearly show the damage or defect. Once we have received the request and reviewed the images one of our customer service team members will reach out to you with appropriate next steps. Please do not send the item back to us or to the manufacturer until you have been instructed to do so by one of our customer service team members. See below for additional details on damaged and defective items returns.
Uniform items and boots may have slight blemishes as part of the manufacturing process - this is not considered a defect and does not impact uniform compliance. Blemishes do not affect the performance, wear, durability of an item. We cannot accept returns and exchanges for these reasons.
Normal wear and tear, damage caused by accident or use, improper care, negligence or the natural breakdown of colors and materials over time is not considered to be damage or a manufacturer's defect. For example, combat boot eyelets commonly pop out of place with normal wear and tear and does not materially change the appearance or functionality of the boot and is NOT considered a manufacturer defect or a reason for a return or exchange.
*If we or our manufacturers receive an item from a customer that is evaluated and deemed not damaged or defective, the customer will be charged the original shipping cost as well as the cost to ship the item back to the customer after evaluation.
*If it is determined that your item is damanged or defective we will replace this item at no cost to the customer with the exact same model, size, and variation of the original product. We will not allow the customer to make changes to the size, color, or variation of the product during this process.
*If after a product has been received and deemed damaged or defective, there is no exact replacement available for your product, or if that product has been discontinued since the original order, we will contact the customer to determine the best alternate product available.
How to Return an Item
For more details about our returns and refund policy check out our Returns page.
ATTN: Returns Department
1340 Russell Cave Rd, Lexington, KY 40505