All items must be returned in a new, unused and unworn condition in original, unopened packaging with all tags attached to be eligible for refund. If we sent out an incorrect item or size, we'll replace the item at no cost to you - shipping included.
- Returns & Exchanges
- Footwear Exchange Program
- Items with Sewing or Embroidery
- Closeout Sales
- First Aid Products
- Footwear Tips
- Defects and Damage
- How to Return or Exchange an Item
Returns & Exchanges for Online Purchases:
We stand behind our products 100% and want you to be satisfied with your purchase. If you are unhappy with your item you can request a return or exhange up to 365 days after delivery. All online orders must be returned online and cannot be returned to a physical store location. To initiate a return for an online purchase, CLICK HERE.
Items must be in new, unworn, or unopened condition and free of any signs of wear in order to qualify for a return. Items must be shipped in their original packaging and placed inside of another box or enclosure when shipped. Please do not ship footwear to us using the shoe box as the shipping container. We may deny a package shipped back to us on return if the box or packaging is damaged.
Want to exchange an item? Simply follow the steps to return the item you wish to exchange and place a new order for the item you wish to replace it with. Once we receive the returned item at our warehouse we will issue your refund or store credit immediately.
Returns & Exchanges for In-Store Purchases:
If you purchased your item in one of our retail stores, return your item to that location and provide the original purchase receipt or proof of purchase.
Want to exchange an item? Bring the item to the store in which it was purchased and we will complete a one-for-one exchange for the item.
*Unfortunately we do not accept returns or exchanges for international orders.
Refunds for Online Purchases:
For items purchased online, return your item within 30 days for a full refund to your original payment method. Items returned after 30 days will be refunded in full with online store credit to be used on any future online purchase.
Refunds for In-Store Purchases:
For items purchased in a retail store, return the item within 30 days of the purchase date for a full refund to your original payment method. We do not accept in-store returns after 30 days. Items older than 30 days can be exchanged according to the applicable exchange policy.
*Returns may be subject to a restocking fee
We are happy to offer our customers an industry-leading exchange policy on footwear. We will exchange boots or shoes free of charge one time.
This free exchange service only applies to return addresses within the 50 United States, and does not apply to territories, military APO/FPO addresses or foreign addresses.
US Patriot does NOT provide free shipping or exchanges/return shipping for Rothco footwear. The customer is responsible for any shipping related to Rothco footwear products.
Footwear must be in new and unworn condition with the original packaging.
For GSA and bulk orders, customer is responsible for shipping expenses on exchanges.
Customized orders that include but are not limited to embroidery, sewing or alterations cannot be returned or exchanged. Examples: Nametapes, sewn-on rank and badges, cateyes, etc.
All closeout item sales are final and cannot be returned or exchanged.
First Aid products cannot be returned or exchanged once the kit is opened.
Please try your boots or shoes on at home and wear the boots or shoes indoors at home for at least 15 minutes before wearing them outside. Footwear that has been worn outdoors cannot be returned or echanged.
After ensuring your size, please break in your boots before any type of rigorous exercise. Not breaking in a boot for at least a few days to a week can lead to injury if immediately used for rigorous exercise.
If you received a damaged or defective item please contact us at firstname.lastname@example.org and include at least 4 images of the damaged or defective items. These images should clearly show the damage or defect. Once we have received the request and reviewed the images one of our customer service team members will reach out to you with appropriate next steps. Please do not send the item back to us or to the manufacturer until you have been instructed to do so by one of our customer service team members. See below for additional details on damaged and defective items returns.
Uniform items and boots may have slight blemishes as part of the manufacturing process - this is not considered a defect and is not considered out of uniform compliance. Blemishes do not affect the performance, wear, durability of an item. We cannot accept returns and exchanges for these reasons.
Normal wear and tear, damage caused by accident or use, improper care, negligence or the natural breakdown of colors and materials over time is not considered to be damage or a manufacturer's defect. For example, combat boot eyelets commonly pop out of place with normal wear and tear and does not materially change the appearance or functionality of the boot and is NOT considered a manufacturer defect or a reason for a return or exchange.
*if we or our manufacturers receive an item from a customer that is evaluated and deemed not damaged or defective, the customer will be charged the original shipping cost as well as the cost to ship the item back to the customer after evaluation.
*If it is determined that your item is damanged or defective we will replace this item at no cost to the customer with the exact same model, size and variation of the original product. We will not allow the customer to make changes to the size, color, or variation of the product during this process.
*If after a product has been received and deemed damaged or defective, there is no exact replacement available for your product, or if that product has been discontinued since the original order, we will contact the customer to determine the best alternate product available.
To initiate a return, have your order number and billing zip code ready and click here.
For more details about our returns and refund policy check out our Returns page.
ATTN: US Patriot RMA ########
131 Berkshire Drive, Columbia SC 29223